Refund Policy
At BitScoot Langkawi, we aim to provide reliable, transparent, and hassle-free scooter rental services for travelers exploring Langkawi. Please read our refund policy carefully before confirming your booking.
1. Booking Cancellation by Customer
- No refund: Cancellation made less than 24 hours before the scheduled pickup time or in case of no-show.
- Full refund: Cancellation made 48 hours or more before the scheduled pickup time.
- 50% refund: Cancellation made 24–48 hours before the scheduled pickup time.
2. Reservation Deposit
- A reservation deposit may be required to secure your scooter booking.
- The deposit confirms availability of the scooter for your selected date and time.
- Reservation deposits are non-refundable within 24 hours before pickup.
3. Operational or Unforeseen Circumstances
- BitScoot reserves the right to reschedule bookings due to extreme weather conditions, vehicle safety concerns, or unforeseen circumstances beyond our control.
- In such situations, we will offer an alternative pickup time, date, or scooter model where possible.
- If an alternative arrangement cannot be made, a full refund may be issued upon request.
4. Refund Processing
- Refund requests must include the booking name, pickup date, and reason for cancellation.
- Refunds will be processed to the original payment method used during the booking.
- Refund processing may take 5–10 business days, depending on the payment provider.
- Transaction fees charged by third-party payment gateways (such as credit card processing fees) may be non-refundable.
5. Late Pickup & No-Show Policy
- Customers are required to collect the scooter at the agreed pickup time stated in the booking confirmation.
- If the customer is late for more than 2 hours without prior notice, the booking may be considered a no-show.
- In the event of a no-show, the reserved scooter may be released to other customers, and no refund will be issued.
- Customers who expect to arrive late are advised to contact BitScoot in advance so we can attempt to hold the reservation, subject to availability.
6. Booking Amendments
- Changes to bookings including pickup time, return time, or scooter model may be allowed depending on availability.
- Customers are advised to inform BitScoot as early as possible if they need to modify their booking.
- Any price differences resulting from booking changes will be communicated before confirmation.
Contact Us
– If you have questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at +6 011 6238 5822 or email us at bitscoot.co@gmail.com or info@bitscoot.co
Agreement
- By confirming a booking with BitScoot Langkawi, you acknowledge that you have read and agreed to this refund policy.
- This policy may be updated from time to time. Please refer to our website for the latest version.
Thank you for choosing BitScoot Langkawi. Ride the island. Feel the freedom.